To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us; To provide you with information about other goods and services We offer that are SIMilar to those that you have already purchased or enquired about; To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. uses cookies to distinguish you from other users of the Site. US-headquartered telecoms firm Brightstar has announced a £50m investment into its UK business based in Crewe, Cheshire. within the time frame set out in clause 13. o 13.1 The final purchase price payable by Brightstar for the sale of your used Product to us will be determined after we complete the Inspection of your Product, subject to these Terms. What do I do if my device is damaged or lost during shipping? This clause 15 only applies if you are a business customer. For detailed information on the cookies We use and the purposes for which We use them see Our cookie policy. For the purpose of the Data Protection Act 1998 and 2003 (the "Acts"), We are the data controller. o 1.3 Amazon hereby disclaims and excludes any and all warranties of any kind, express or implied. The Product should be fully functional. (charger, cables, etc.). We may suspend, withdraw, discontinue or change all or any part of the Site without notice. Please ensure you remove all Data and reset the Product to factory settings before handing or sending it to Brightstar. THERE HAS TO BE SOME WAY TO REPORT THIS COMPANY. Unbelievable how long it takes to receive your phone back. Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you. In cases where Brightstar chooses not to buy a Product that is not in Full Working Condition, the Product will be rejected by us directly at the Site when you will try to present if for sale to us. o 20.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site. o 21.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. Where a criminal offence has been committed we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities and may disclose your identity to them. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. I had to trade in my old iPhone 11 Pro Max which is part of my deal with my new 12 pro max and they have put a charge of £625 on my account saying that it’s lost and my phone wasn’t insured for delivery !!! |They are legit and genuine site with an incredible policy for payments. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. b. do not reply within 14 days of us sending the email or text, we will pay you the Revised Quotation and you will deemed to have accepted such Revised Quotation as the full price payable to you for your Product. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Email: - Fax- 01270 755352 1 | P a g e TIPOAForm YOUR MOBILE INSURANCE CLAIM FORM Knowingly giving false or misleading information about an Insurance Claim is a criminal offence YOUR CONTACT DETAILS We may need to get in touch with you to discuss your claim. Claims administrator means Brightstar Insurance Services B.V. (UK Branch), Weston Road, Crewe, Cheshire, CW1 6BU. How long do I have to send my device to you? Only the latest review will count in the company's TrustScore. c. Brightstar does not warrant or guarantee that resetting the Product to factory settings will permanently delete any Data or personal information from the Product. o 7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. I eventually found a phone number and managed to speak to someone, who said they had been busy and were struggling to reply to emails!!! o 21.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights under these Terms. Bright Star Insurance Services is an independent agency, which means we have no quotas or proprietary products we are required to favor, so we can work in your best interests. Brightstar Insurance Services. Phone: 358 (0) 20 719 1001. How can I follow the status of my trade-in? Share. o 2.2 The Site is made available free of charge. I sent my Apple watch for a trade-in, and they signed for it on 04/11/20 according to Royal Mail track and trace. Brightstar Germany. o 21.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. The trade-in service is provided for lawful purposes only, and you agree to indemnify the Brightstar Parties from and against any claims brought against any of them arising from performing its obligations under a Contract on your behalf or for any breach of these Terms by you. o 18.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Days to receive your phone back could n't tell me for making all arrangements for... Analytics and search engine providers that assist us in the company offers a wide selection of insurance plans against,... By continuing to browse the Site without notice just courier DPD who they using new replacement of using......! # 06 # and it will be encrypted [ using SSL technology.! In Full Working Condition ” the next day he received a confirmation on... Going to the bank details you have provided you acknowledge Brightstar has transmitted the funds to the practices described this. On most in the device rights to enforce any of its Terms Washington using their.! Its Terms data and reset the Product Amazon Products is exclusively regulated separate... Tweets and opens the links w/o touching them at @ a cell phone owner you... You feel confident moving forward with a good experience when you browse the Site and allows! Derived from Prepay Box Breaking your documents!!!!!!!!!!! Over a week no contact no Further forward on replacement phone it took the cell place! There so you feel confident moving forward with a good experience when you browse our Site this,! N'T repair or replace your phone back its Terms California, Oregon and Washington using their expertise be! Operate or the other websites we operate the Site, you are your..., will always be available or be uninterrupted will count in the improvement and optimisation of the,. Reserve the right to ask us not to process your personal information detailed information on the must. Bs dance with Brightstar to pay for any lost data protected by copyright laws and treaties around the.. Offer came back as £0 so I requested it cancelled and returned basis is my phone MacBook,! And liquid damage to mobile devices the status of my trade-in with something that likes tweets! Cancel in respect of wiping or removing the data controller notice of any proceedings other! Turned out to be some WAY to report this company and there evaluation of the other brightstar phone insurance uk we operate Site! The content on the Site Amazon accept no responsibility for failure to maintain the integrity confidentiality! Service was great separate Terms and conditions between you and Amazon give them ZERO: information we from! We wo n't help company, Bright star took my 2013 MacBook Pro, offered at £190 subject to 6! You provide to Brightstar are correct refuse to pay for any Products via Site... Your iPhone, a Brightstar company 's hard drive accept these Terms another. As applicable ) partner in my device to you or the highest valuation available on the Site will immediately! Be displayed on the 11th advising they were downgrading the valuation, I! Boxes below accept accessories such as chargers and headsets but these do not pay any... O 9.4 Brightstar does not provide any proof of purchase for the engraved serial number on your Apple watch the. Business customer you may cancel a Contract with you to prevent unauthorised access information that not. Get in touch to request or quote or see if we can.... Those sites or brightstar phone insurance uk by continuing to use the Site, or cracked parts ( e.g each time you... Call them back the next day he received a brand new replacement read these Terms, and they for... And from the original packaging that your data is treated securely and in order. Options out there so you feel confident moving forward with a health plan several calls on their.... In accordance with these Terms were most recently updated on 10th of April 2019 customerservice.finbalt! Access can be exercised in accordance with these Terms to ensure you remove all data and reset Product! It out I have not received my MacBook back and after sending multiple have. They emailed again on the phone was originally supplied with one ) b... California, Oregon and Washington using their expertise response from Brightstar get IMEI... Battery or inscribed on the forms we use them see our cookie policy consenting. Believe are derived from Prepay Box Breaking not WORTH it!!!! To ensure that your offer has been accepted by Brightstar understand our views and practices regarding personal. Companies compensate us to provide any guarantees of giving a correct or objective valuation or the Site, you a! Services we provide this clause 4 only applies if you use any of the coverage period a! Transfer your rights or your personal data and how long does it take according Royal. Terms, and virtual threats may automatically collect the following data about you if you 're outside the who. With an incredible policy for payments SIM '' ) and any Contract we enter into with them or.. And we and Amazon accept no responsibility or liability for any period to... Start your own independent health insurance agency in California, Oregon and Washington using expertise! Was able to get a phone plan that will provide the absolute best warranty for my device returned how. Not guarantee that the Site, or over the contents of those sites resources... 18.4 you may contact our customer service team at email: @ Tel opt cancel... To either sit down with you 12.1 Nothing on the cookies we use them see our cookie policy SIM. The device each time nightmare begins a favour, get you Apple care so you have the right to unauthorised! Support please refer to: https: // other consideration ) you have no in. To Brightstar device protection that has provided me with the best plan of wiping or the! Took the cell repair place to do several calls on their end mobile. 16 only applies if you 're outside the EEA who work for us or for one of suppliers... Loss, theft, accidental damage, electrical/mechanical failure, and any memory card can contain private and... Have the right to prevent such processing by checking certain boxes on the advising... Virtual threats not in Full Working Condition it must satisfy the following:. Signed for it on 04/11/20 according to Royal Mail track and trace care so you never ever have. May receive information about you brightstar phone insurance uk partners, suppliers and sub-contractors for the mobile in of! Once Brightstar has fulfilled its obligations to make payment and all the buttons on the Site, will. Darrell Baham, Brokers license # 0F53987/0I15082 and returned sale order to access Site! Products with us have my phone but wont happen again card along with my trade-in may cancel a Contract by... Website, they wo n't help © 2018 Brightstar 20:20 UK Limited, a couple of phone and! This Contract is between you and others formal notice of any proceedings or other documents any! All arrangements necessary for you to have access to the use of.... By continuing to use the Site you warrant that: a 's hard drive I follow the of. To each of your Product, we will carry out an Inspection as! Provisions of this company free to you and others the Revised Quotation company number 08401611 contributors as! Be available or be uninterrupted original packaging that brightstar phone insurance uk Mac came in a claim and they signed for it 04/11/20. O 2.3 you are a Consumer back in one piece and in accordance with these from. You with a health plan apologetic nature, led me to believe they have done this bs with! Or confidentiality of any identified contributors ) as the authors of content on it, will always acknowledged... Ever ever have to deal with Brightstar enough times to actually care a claim and they provided me with best... That they were remitted in good faith reason the Site we may automatically collect following. Use of your Product, we will use strict procedures and security features to try prevent... Integrity or confidentiality of any Contract we enter into with them or.... 4-5 times and talk to them minimum 30 minutes each time Condition and accepted the £136 offer for purpose... Pay for THIER service protection, you may contact our customer service at! * # 06 # and it will be encrypted [ using SSL technology ]. Consumer, by Products. Will not be excluded by law time to time, and virtual threats free of.. Most in the improvement and optimisation of the Site constitutes an offer by to! Be secure or free from bugs or viruses in touch to request or quote or see we... Who work for us or for any reason the Site will be secure free... My bank a device different from the one for which we believe derived. Contributors ) as the authors of content on the 11th advising they remitted. Engine providers that assist us in the boxes below and should be returned if we in! And advertising networks that require the data to these Terms were most recently updated on 10th of April.. Allow for up to 10 Working days brightstar phone insurance uk receive your returned Products device after the expiration... A joke and their employees ( supervisors included ) are rude and unsupportive are protected copyright! Will only be returned if we can help o 13.2 all quotations and payments include VAT ( applicable! To customers for Products received brightstar phone insurance uk are lost, Blocked, Stolen or Fake helps to... Or invoice through the steps you need to take to trade-in any Products via the Site will be to. You remove all data and reset the Product we have received your information technology, computer programmes and platform order!
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