Our Restaurant Support team is available to help you 24/7. Sign in to the Retail Help Center to view current and past requests. North America (toll-free) 866-932-1801. With reliable day trading solutions that offer ultra-low latency, professional traders are equipped to … Lightspeed Restaurant covers the basics, adds a range of custom options, and throws a good dollop of useful side functionality into the mix as well. Create a Homebase account if you do not already have one. Lightspeed Hub makes hardware easy. Make sure you use the same establishment name as your Lightspeed account. An online community for users of Lightspeed POS Inc, a cloud-based commerce platform that powers small and mid-sized independent businesses in over 100 countries. Yes We recommend upgrading Lightspeed OnSite to at least 2018 3.0.3 before updating your operating system to macOS 10.14. Find the best Internet Service Providers on Yelp: search reviews of 36 Lansing businesses by price, type, or location. You can include or exclude the revenue and payments generated by Lightspeed, which are not   yet transferred to the hotel by simply including the mentioned POS account in your reports together with your Clock PMS + account(s). Business types Retail Apparel Bike CBD Electronics Talk to an expert today about how Lightspeed Restaurant can get help with your day to day management. This feature allows you to generate consolidated revenue reports for both your hotel and F&B departments. Homebase will not import inactive employees. Lightspeed offers virtual classroom training and 1-on-1 onboarding sessions to teach you everything from selling to scaling. Submit billing or support requests through the Retail Help Center. Make sure you use the same establishment name as your Lightspeed account. software. Whether you’re a new business owner or a seasoned veteran, you know how hectic your peak times can be, and you probably face the same challenges trying to manage and process orders. By default, the charge Revenue Group is FOOD & BEVERAGE, the Revenue Category is Lightspeed POS transfer, but you can configure which revenue group and category the items from each LightSpeed product category should be transfered to by going to the the interface configuration screen ('Other' - 'Settings' - 'Lightspeed Account Settings'); 3. If prompted, enter your Apple ID Password. At this time, however, only the below devices are supported with Hub. Homebase is the only scheduling and time tracking software that integrates with Lightspeed Restaurant and Lightspeed Retail. No. The interface is configured, but not enabled yet. Above all, Lightspeed … From the main menu, click Settings , then under Advanced Setup click Optional Modules . Moving forward, all employees should be entered into Lightspeed. Diversify your restaurant’s offering with integrations for delivery and eCommerce; Move tables and make adjustments to your floor plan so your staff always know where to go ; Offer fast transactions anywhere through credit, debit cards and QR codes Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. When you set the Source filter to 'Transferred', you will see the charges transferred from Lightspeed only. If you have multiple stores, Homebase will display data broken down by each location. Yes, although there are ideal hardware setups that we recommend to use with Lightspeed Restaurant - we sell and support the hardware listed on this page. I. On the screen that will open, fill in: On the next screen, fill in your LightSpeed username, email address and password and click Sign In. Click Save to finish the process and enable the interface; Your LigtSpeed charge transfer is now active. Updating Restaurant POS. Simply submit a request using the button at the top of this page. If you are several Lightspeed OnSite releases behind and would like to update to macOS 10.14, we recommend updating your operating system and Lightspeed OnSite as follows: Ensure macOS is updated to 10.12 Check out our Lightspeed Restaurant discussions. 4. Employees with emails will automatically get an invitation to join Homebase. An agent will reply as soon as possible. Find the Lightspeed Restaurant app under Available Updates, then tap UPDATE. Sorry we couldn't be helpful. We will then contact Lightspeed on your behalf and connect your account. If you want to transfer charges to a company, the folio should be created in Clock PMS+ and to be an open one; -A separate charge for each item in the bill will be created. Their friendly technical support team is available to every single one of their customers 24/7. If you need to transfer charges to an event folio they have to be first transferred to another open folio associated with the same company and then manually transferred to the event one. Homebase integrates with Lightspeed Restaurant and Lightspeed Retail to offer merchants all-in-one. You can also transfer charges to company folios. If such a payment type doesn't exist, please log in to the restaurant manager and add a payment type of the Room type. Homebase integrates with Lightspeed Restaurant and Lightspeed Retail to offer merchants all-in-one workforce scheduling, photo-capture time clock, and complete timesheet management software. If you enable the Allow Transfers to Company option, the search will allow you to search for a company accepting charge transfers and transfer charges to its open folios ; 2. Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. This data is updated in near real-time and is accessible in the Reports tab of your account. next to Lightspeed Restaurant or Lightspeed Retail and follow the prompts to connect your account. The charge will have the same name as in LightSpeed. 1.1. Select Lightspeed Restaurant or Retail to complete the setup. Please note that the event folios are not available for charge transfers. Part 1: Connect Homebase and Lightspeed Restaurant or Retail. 6. The print text of the charge will be the name of the outlet / floor plus the restaurant bill number. The charge will have the same name as in LightSpeed. Homebase does not import PINS or roles (including any manager roles) from Lightspeed. Once your device has been updated to the latest iOS version, you should update the Restaurant POS app. Just saying that Lightspeed ticks all the standard boxes would be doing the system a disservice. It ha… Additionally, you can enable the transfer of payments, so that they can be also included in Clock PMS+ reports. You need to specify the daily revenue transfer start date, so that our support specialists can  configure it. Dec 3, 10:57 EST Dec 2, 2020. Log in here to the software you are using. Lightspeed helps your business stay versatile, whatever comes its way. Modified on: Fri, 30 Oct, 2020 at 8:13 PM. Homebase is the only scheduling and time tracking software that integrates with Lightspeed Restaurant and Lightspeed Retail. For specifics instruction and contact information, please see our Contact us article. On your iOS device, open the App Store. The Restaurant POS app is where orders and payments are processed in Lightspeed Restaurant. Once you’ve logged in to your account, create a service request. It balances two seeming opposites (and quite well I might add), combining a comparatively complex, feature-rich POS back end with a deceptively simple structure and intuitive interface. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. Transfer charges to a guest/company folio when the restaurant bill is closed through the hotel transfer payment type; -The interface checks if the booking/company accepts charges or not; -If the booking folios are closed, the interface will open a new one and will create the charges there. Lightspeed Retail allows you to cater your account to your needs with robust, optional modules. Help us improve this article with your feedback. A dedicated team is investigating the issue. "Lightspeed is an ePOS that allows you to create a customizable menu, complete with images and modifiers, update your floor plan in real time, as well as manage your integrations, staff and loyalty programs — all in one place. Here are three ways to get the support you need and get your questions answered: Create or log in to your Lightspeed account. Talk to an expert today about how Lightspeed Restaurant can get help with your day to day management. Restaurants can use Lightspeed Delivery to connect their POS to online delivery platforms like UberEats, Foodora and DoorDash Integrate with your favorite tools. Submit a request through the OnSite Help Center and an OnSite Support agent will email you back as soon as possible. Lightspeed sales data in Homebase will report as net sales (sales, discounts, tax, and tips minus refunds). Lightspeed Support does not have access to any of your usernames or passwords and cannot unlock accounts for you. Tap Updates. On Friday night, join us and Sam Adams for the finals of the Lansing Stein Heist competition. If you hate cookies, or are just on a diet, you can disable them altogether too. This way, the Invoice will be clearer (Example:Tea (7th street Restaurant … 5. After configuring your menu in Restaurant Manager, your products and categories will be visible in Restaurant POS. Log in here to the software you are using. This way, the Invoice will be clearer (Example:Tea (7th street Restaurant #227812)). Lightspeed Restaurant is a сloud-based ePOS system which will help you manage staff, serve customers and monitor performance. Employee names, phone numbers, and email addresses will be transferred into Homebase. Quebec (toll-free) 855-300-7108. If the hotel bill is voided, negative charges will be added to the customer folio; 4. Find a guest by name or room number (only the checked-in guests that are in the hotel today will be shown). Lightspeed firmly believes that a product is only as good as the support that backs it. Homebase allows owners and managers to view sales data. If you already have a Homebase account, sign in and click Settings in the top navigation bar. It looks like you're new here. Sign in to the Restaurant Help Center to view current and past requests. Join us as we celebrate the 12th annual Old Town Oktoberfest, Mid-Michigan’s only German Oktoberfest event. Howdy, Stranger! The supported receipt printers for Retail POS can connect to your computer or iPad in four possible ways. In order to have a fully working interface, please also make sure the following options are on: I. Interface specifics and things which you need to know: 1. It is best practice for each of your employees to have their own unique login for Restaurant POS. Lightspeed POS is a point-of-sale solution for retailers and restaurateurs, and so the vendor offers two separate solutions, Lightspeed Retail and Lightspeed Restaurant. Lightspeed can only expand into the areas that Comcast sells them the license to use the infrastructure. Enabling Automatic Updates Business types Retail Apparel Bike Electronics Restaurant Manager is recommended for use with Google Chrome. In OnSite StoreMaster on the Tools menu click Setup > Basics > Users . Restaurant POS is currently optimized for use with iOS 12.2 or higher. You can also sign in to the OnSite Help Center to view current and past requests. Click on Configure in order to make the necessary interface configurations. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. Only the owner of the Homebase account has access to the POS Connection. Our robust software is highly customizable, allowing traders to see key information in real time. The straightforward ePOS that gives you control. Once installed on your computer, it helps you set up your hardware in fewer steps and guides you through the process. Did you find it helpful? Lightspeed Restaurant Operational Lightspeed Payments Operational Lightspeed Loyalty Operational Dashboard ... We are currently investigating an issue affecting payment processing for merchants using integrated payments on Lightspeed Retail. Our POS can help your restaurant business grow. Which connection type(s) each receipt printer can support varies from one to the other. Other countries 514-907-1801. . All charges which were not transferred to Clock PMS+ can be transferred to a specially configured POS account within your Clock PMS+ subscription. It also connects directly to Lightspeed Retail POS, bringing you a reliable connection to your hardware throughout the day. Lightspeed Restaurant POS positions its offering around eight main categories, including Management, Tableside Ordering, Mobility & Cloud, Staff, Multi-Store, Reporting, Customer Management, and Training & Support. This process should be completed within 24 hours, at which point you will receive a confirmation email from Homebase. Get the technical support you need to run your business, day-to-day! If you want Lightspeed or more options, write the FCC and your congressperson and yell at them as loud as you can that Comcast's monopoly in places like South Lansing should be illegal. Please ask our support team to create such a POS account for you before you can activate the Daily Revenue transfer. Montreal 514-907-1801. United Kingdom 44 20 3695 9599 The charges transferred from Lightspeed can be filtered in the charge reports using the Source filter. If you want to get involved, click one of these buttons! In order to transfer bills to a hotel booking, you will need a payment type of the Room type. Homebase will automatically import employee data from Lightspeed, so we recommend waiting until the connection is made to continue setting up your account. be completed on the Homebase application so they are visible and exportable for payroll. When the Source  filter is set to 'Not Transferred', the transferred charges will be excluded from the charge reports. Select Lightspeed Restaurant or Retail to complete the setup. -A separate charge for each item in the bill will be created. Lightspeed supports our Retail, OnSite and Restaurant customers. 1.Once in Clock PMS+, go to 'Other' - 'Settings' - 'Lightspeed Account Settings' and click the New button. About supported hardware Lightspeed Restaurant is optimized for use with our recommended receipt printers, payment terminals, cash drawers, and card readers. Lightspeed Restaurant’s robust POS solution lets you run your entire restaurant from an iPad and access your business from anywhere, even if you lose internet connection. Lightspeed Restaurant Features and Capabilities. You will first need to access the Clock PMS+ settings and the credentials for your LightSpeed POS account as well as the company ID. Whether you run a full or quick service restaurant, a bar or nightclub, a hotel or … In our review of Lightspeed restaurant POS, we’ll take a look at all the pricing, pros and cons, features and give you our professional opinion if Lightspeed is a viable solution for your restaurant.. Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. We use cookies to try and give you a better experience in Freshdesk. You can add this or edit employee information at any time in Homebase by visiting the Team page. Lightspeed Restaurantis a cloud-based iPad POS system for restauranteurs. The interface supports the following features: - The name of the outlet to appear in  the charges and reports; Company ID that we will use for the configuration of the interface. You can activate any or all of the three available modules: Locate the locked user account in the list. If you purchased your headset from us directly, or have previously received service, you should already have an account. You can transfer charges to a hotel guest folio: 1.2. The print text of the charge will be the name of the outlet / floor plus the restaurant bill number. Old Town Oktoberfest features authentic German food, live polka music, dancing, and 12oz souvenir mugs filled with world-renowned German-style beer. The charge transfer to company folios is an optional feature and can be enabled and disabled at any moment. Thanks to the unique interface implementation, you can use the same search box in LightSpeed POS to find both guests (by name or room number) and companies accepting charge transfers which makes transfers really easy. We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy, unless you choose to disable them altogether through your browser. An agent will reply as soon as possible. Whether we built it or integrate with it, you’ll … Submit billing or support requests through the Restaurant Help Center. Lightspeed POS Inc. ("Lightspeed" or the "Company") (TSX: LSPD) today announced several new initiatives to support its local retail and restaurant customers who have been affected by the global COVID-19 pandemic. Select POS Connection from the navigation bar on the left. Lightspeed offers all the tools that active and professional traders need to be successful. 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